Our Privacy Commitment
At Kiranam Eye Clinic, your trust is our most valued asset. We adhere to standard healthcare privacy practices, ensuring that your patient clinical charts, personal identifying factors, and contact records remain confidential and secure. We will never sell your information.
1. Introduction
Welcome to the Privacy Policy for Kiranam Eye Clinic(“we,” “us,” or “our”). This policy outlines how we collect, store, use, and safeguard personal and clinical information when patients visit our facility in Kechery, Kerala, or access our online booking system and website.
By engaging with our healthcare facilities, booking an appointment, or using our digital services, you consent to the data collection and clinical record management procedures described in this policy.
2. Information We Collect
In order to deliver patient-centered clinical care and eye treatments, we collect two categories of information:
- Patient Identifying Information: Full name, date of birth, age, gender, postal address, contact phone number, and email address. This is gathered during appointment booking or physical reception check-in.
- Protected Clinical Data (PHI): Vision test logs, ophthalmic diagnostic reports, medical histories, surgical logs (e.g. cataract, squint, or squint pre-evals), prescription details for eyeglasses/medications, and notes from consulting ophthalmologists.
- Technical Website Data: IP address, device specs, browser type, referral URLs, and logs of your interactions with our online appointment scheduler.
3. How We Use Your Information
We process information solely for medical care delivery and clinic administration:
- Medical Treatment: Diagnosing conditions, writing optical prescriptions, performing eye surgeries, and following up on post-op recovery.
- Appointment Scheduling: Managing patient queues, sending confirmation SMS texts, and notifying patients of scheduled appointments.
- Billing & Accountancy: Generating medical invoices, billing pharmacy items, and processing optical shop purchases.
- Service Improvements: Enhancing our clinical standards and tailoring diagnostics using modern equipment.
5. Data Security & Integrity
We implement standard physical, technical, and organizational measures to defend clinical databases against unauthorized exposure:
- Database servers utilize industry-standard password access controls and modern firewalls.
- Encrypted clinical software keeps diagnostic files isolated from external networks.
- Physical registration files are locked and managed by dedicated receptionist personnel.
6. Your Patient Rights
Under standard healthcare privacy rules, you possess the following rights regarding your records:
- Access: The right to request copies of your diagnostic scans, visual tests, and doctor notes.
- Correction: The right to ask for the correction of outdated contact info or spelling errors in your record.
- Withdrawal of Consent: The right to opt-out of clinical follow-up reminder messages.
8. Contact Information
For any questions regarding our patient data storage, or to request access to your clinical records, please contact our chief coordinator:
Kiranam Eye Clinic
Splyco / Post Office Building, Kechery, Kerala - 680501